Knowledge Management To Improve Local Government Services
نویسندگان
چکیده
منابع مشابه
“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
Business Intelligence to Improve the Quality of Local Government Services - Case-study in a Local Government Town Hall
The use of business intelligence (BI) systems by organizations is increasingly considered as an asset, which goal is to provide access to information in a timely manner in order to support the decision-making process. However, in specific cases such as local government organizations, there are very specific challenges. Some of them like privacy rights and applicable law compliance must be caref...
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Knowledge management continues to be a focus of attention with in recent years considerable public sector interest in developments which initially emerged within the private sector. This paper gives an overview of knowledge management and assesses emerging trends in knowledge management within local government drawing on research conducted in Australia and the United Kingdom. Indications to dat...
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UK government policy has been to exhort local authorities to expand and develop the role of e-government in their provision of services. One mechanism by which this is achieved is through the development of Implementing Electronic Government (IEG) statements annually to ODPM detailing past progress and future plans. This paper examines some IEG statements in one of the counties of the UK (Hamps...
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ژورنال
عنوان ژورنال: International Journal of Science, Technology & Management
سال: 2021
ISSN: 2722-4015
DOI: 10.46729/ijstm.v2i3.227